Frequently Asked Questions

Everything you need to know about your Palaye Royale order.

How long will it take for my order to ship?

Standard domestic orders are processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information. International shipping times vary by destination.

What is your return policy?

We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that certain limited-edition items may be final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking link. You can also log into your account on our website to view your order status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I know which size to choose?

Each product page includes a detailed size chart. Since our fits range from slim to oversized, we recommend measuring a similar garment you own to ensure the perfect fit.